Frequently asked questions to help you buy a voucher, a gift box or an item - Zannier Île de Bendor

Are gift boxes sent immediately after purchase?

Yes, your Zannier Île de Bendor gift box is sent instantly by email after purchase, making it an ideal solution for last-minute surprises.

Is it possible to come to your establishment to purchase a gift box?

You can purchase our gift boxes directly on our e-commerce website. The boxes are available in several categories: exceptional stays, gourmet breaks, wellness experiences, or even gift vouchers for total freedom of choice. Our Zannier Île de Bendor gift boxes offer unique experiences in an exceptional island setting, between discreet luxury and the Provençal art of living.

Can the gift check be sent directly to the beneficiary without showing the amount?

You can have the gift voucher delivered directly to the recipient without them seeing the amount. Simply check the 'Hide the amount' option when placing your order on our Zannier Île de Bendor website.

How do I choose the delivery method for the box (email, mail, in-store pickup)?

You can choose to send your gift box by email, by mail, or opt for in-store pickup upon finalizing your order at Zannier Île de Bendor.

Can I buy multiple gift boxes online for different people?

You can absolutely purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes, to offer a unique experience on Zannier Île de Bendor.

How do I create a group fund and invite people?

To create a group gift and offer a Zannier Île de Bendor gift box, select the dedicated option during your online purchase. You can then invite participants via email or a shareable link, allowing everyone to contribute to this exceptional gift on Île de Bendor.

How can I choose the amount for a gift card?

To choose the amount for a Zannier Île de Bendor gift voucher, simply select the option that fits your budget from the ones offered. You can give a custom amount for a tailored experience, or choose a specific gift set like a gourmet lunch or a wellness treatment.

How can I log in to my account?

To access your account on our website, use your email address and password on the login page. If you have forgotten your password, use the reset option to create a new one, at our establishment Zannier Île de Bendor.

How can I empty my cart?

To empty your cart, go to the top right of the page and click on the cart icon, then on the 'Empty Cart' button at our establishment Zannier Île de Bendor.

Can I purchase multiple gift vouchers at the same time?

You can certainly purchase multiple Zannier Île de Bendor gift boxes at the same time. They will all be included in your order and can be given to loved ones for unique experiences on the island of Bendor.

How do I remove a gift box from my cart?

To remove a box from your cart, click on the delete icon next to the concerned item. You can also empty your entire cart using the dedicated option, at Zannier Île de Bendor.

How do I purchase or give a gift box?

To offer a Zannier Île de Bendor gift box, choose your favorite experience from our stays, gourmet meals, or wellness treatments, add it to your cart, and personalize it with a message before finalizing your order. You will immediately receive your gift box by email, ready to be given.

Can we give a gift certificate and let the recipient choose the experience?

Absolutely, our Zannier Île de Bendor gift vouchers allow the recipient to freely choose the experience they wish to have on the island, among our stays, restaurants, or wellness treatments.

Can I modify or cancel my order?

Modifications or cancellations of your gift box order depend on the terms of use specified at the time of purchase. Each gift voucher offers complete freedom to enjoy the unique experiences of our establishment, Zannier Île de Bendor.

Is the gift box customer service reachable by email?

You can email us with any questions regarding your gift box. Our team is committed to responding to you within 48 business hours to best assist you with your experience at Zannier Île de Bendor.

Is the gift box customer service reachable by phone?

The customer service of Zannier Île de Bendor is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also send us an email or use our online form for any questions regarding your gift box.

Can I check the status of my gift box online?

You can track the status of your gift box online via your personal space on the Zannier Île de Bendor website. Log in with the credentials received at the time of purchase to access all the necessary information.

Is there an online chat available for questions about gift boxes?

An online chat is available on our website to answer your questions about Zannier Île de Bendor gift boxes. You can access it directly to get information about the experiences offered on Île de Bendor.

Is there a dedicated customer service for gift boxes?

You have a dedicated customer service team for any questions regarding your Zannier Île de Bendor gift box. We are at your disposal by phone, email, or through our online form to assist you with using your gift box.

Is there a dedicated FAQ for gift boxes?

This FAQ will guide you on how to use your Zannier Île de Bendor gift box. You will find practical information about booking, validity, and the experiences offered on Île de Bendor.

Is spa access included in my gift box?

Access to the spa depends on the type of gift box you have received. Some boxes include holistic treatments, sensory rituals, or access to the 1200 m² spa at Zannier Île de Bendor.

Does the recipient of a gift box have access to the same services as other customers?

As a recipient of a gift box, you have access to the same services as other customers of Zannier Île de Bendor, according to the conditions of your gift voucher.

Is the detail of the services included in my gift box specified?

The details of the services included in your gift box are specified on the box or in the accompanying information booklet. You will find all the necessary information to fully enjoy your experience at Zannier Île de Bendor.

Is parking included in my gift box?

Parking is not included in the Zannier Île de Bendor gift boxes.

Is breakfast included in my gift box?

Breakfast is not included in the Zannier Île de Bendor gift boxes. To enjoy this service, you can add it during your booking, subject to availability.

Is special attention given to the recipient of a gift box?

At Zannier Île de Bendor, special attention is given to gift box recipients, who will enjoy an exclusive experience on the island of Bendor, between discreet luxury and the Provençal art of living. Every moment is designed to offer a refined and memorable escape, to the rhythm of the Mediterranean.

Is a welcome drink included in my gift box?

The presence of a welcome drink depends on the conditions of your gift box. Our gift boxes include unique experiences on the island of Bendor, where you can enjoy Mediterranean elegance and the Provençal art of living. Make the most of your stay at our Zannier Île de Bendor establishment.

Should we bring towels to the Spa?

The towels are provided by the spa at our Zannier Île de Bendor establishment.

Can I purchase multiple gift boxes for my company's employees and customize them?

You can purchase and customize multiple gift boxes for your employees, choosing from our exceptional stays, our gourmet breaks, or our wellness experiences, to be enjoyed at our establishment Zannier Île de Bendor.

Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?

You can purchase multiple gift boxes for your clients and send them directly in digital or paper format. The boxes are sent instantly by email, perfect for last-minute surprises, at our establishment Zannier Île de Bendor.

Do you offer preferential rates for bulk purchases?

Discount rates are available for large quantity purchases, with a customized quote based on the volume ordered at our establishment, Zannier Île de Bendor.

Do you offer an advantageous and personalized solution for works councils (CSE)?

We offer custom solutions for corporate committees, with preferential rates and customization options for unique experiences on Zannier Île de Bendor.

How do I correct an incorrect email address for a gift box?

To correct an incorrect email address on your Zannier Île de Bendor gift box, you can provide us with your order number and the new details. We will update the information associated with your Zannier Île de Bendor gift box.

How can I leave a review for my gift box?

Your feedback on your experience with your Zannier Île de Bendor gift box is valuable. You can share it by logging into your customer account, where you will find the terms to leave it, according to the establishment's conditions.

How can I contact the store?

For any questions regarding our gift boxes, you can consult our website or send us an email via the online form. Our gift boxes can be used for stays, meals, or treatments at our establishment Zannier Île de Bendor.

Is there a dress code for the gift box?

The dress code at Zannier Île de Bendor depends on the chosen experience. For dinner at one of our restaurants, smart attire is recommended, while casual wear is suitable for wellness activities and workshops. Enjoy your exceptional moment on Île de Bendor.

From what age can I get a treatment?

The treatments offered by Zannier Île de Bendor are available starting from 18 years old. Designed for travelers and restless minds, these wellness rituals provide deep relaxation and energy rebalancing, in an exceptional island setting.

Is it absolutely necessary to make a reservation?

To fully enjoy your gift box, a reservation is required. Recipients can book their dates directly with the Zannier Île de Bendor establishment.

How can one access the hotel from the airport?

To access the Zannier Île de Bendor hotel from the airport, you can take a taxi or a private transfer service to the port of Bandol, then take the private shuttle that will take you directly to the island.

Is the establishment accessible to people with reduced mobility?

Accessibility for people with reduced mobility is ensured at our Zannier Île de Bendor establishment, which offers adapted facilities to guarantee the comfort of all visitors.

Are pets allowed in the establishment?

The Zannier Île de Bendor establishment accepts pets under specific conditions. It is recommended to check these conditions directly during booking to ensure that your pet can accompany you.

Where can I find the menus?

The menus of the restaurants at Zannier Île de Bendor are available on the detailed sheet of each gastronomic gift box. You can also consult them directly on the establishment's website, where you will find the options and culinary experiences offered.

What are the hours of operation?

The opening hours of Zannier Île de Bendor vary depending on the services and activities offered. To make the most of your gift box, we recommend checking the specific opening hours of the restaurants, spa, and other services directly on our website or on-site during your visit.

Is there parking available near the establishment?

The Zannier Île de Bendor establishment is accessible by private shuttle from Bandol, located just 300 meters from the island. Information on nearby parking can be obtained by consulting the establishment's conditions.

What are the delivery methods for gift boxes/vouchers?

Zannier Île de Bendor gift boxes are sent instantly by email, allowing you to offer an exceptional experience in just a few clicks. You can also choose to have them delivered by mail, depending on your preferences.

Is postal delivery offered?

We offer postal delivery of our gift boxes for home delivery. You will receive your gift box by email in a few moments, but you can also opt for postal delivery for a physical surprise at Zannier Île de Bendor.

In addition to gift boxes, is it possible to order or have items delivered?

At Zannier Île de Bendor, we offer only gift boxes for unique experiences on our island, including stays, gourmet meals, and wellness treatments.

Is the gift box available in physical format?

You can choose between a physical or digital gift box to offer an unforgettable experience to your loved ones on Bendor Island. Both formats are available to fully enjoy the services of Zannier Île de Bendor.

Is the box presented in a neat packaging?

Our Zannier Île de Bendor gift boxes are carefully wrapped to offer an elegant and refined presentation, worthy of the unique experience you are offering.

Is the gift box available in a digital format (e-gift box)?

Yes, our Zannier Île de Bendor gift boxes are available in a digital version. You can choose to have them delivered via email, which allows for immediate delivery, perfect for last-minute surprises.

Can the gift box be sent directly to the recipient?

You can have the gift box delivered directly to the recipient when placing your order on our website. The box is sent by email in a few moments, perfect for last-minute surprises. Enjoy this unique experience at our establishment, Zannier Île de Bendor.

Do you deliver gift boxes internationally?

Zannier Île de Bendor gift boxes are available for international delivery, with varying shipping costs and times depending on the destination. You receive your gift card by email in a few moments, perfect for last-minute surprises from Zannier Île de Bendor.

What are the delivery times for gift boxes by mail?

Zannier Île de Bendor gift boxes are sent instantly by email, allowing for immediate delivery and perfect for last-minute surprises. This way, you can offer an exceptional moment on the island of Bendor without waiting.

Is it possible to schedule a delivery date?

You can schedule the sending date of your Zannier Île de Bendor gift box during your order. The email is sent instantly, perfect for last-minute surprises.

Is express delivery available?

The delivery of your Zannier Île de Bendor gift box is instantaneous by email, allowing you to offer it immediately. This box provides access to an exclusive experience on the island of Bendor, to be enjoyed at the rhythm of the Mediterranean.

How can I track my order?

To track your gift box order, log in to your account on our website. There, you will find the details of your purchase and can track its status. All our gift boxes are available for immediate digital delivery, allowing the recipient to book their dates at Zannier Île de Bendor.

Can I receive my gift box by email or mail?

You can receive your Zannier Île de Bendor gift box by email or by mail, depending on your preference. The delivery is immediate and digital, perfect for last-minute surprises.

What is the delivery time for my gift voucher if I choose postal delivery?

With postal delivery, your Zannier Île de Bendor gift voucher will be sent within 2 to 3 business days. You will receive your gift box by email in a few moments for last-minute surprises, and the lucky recipient can book their dates at the Zannier Île de Bendor establishment.

If I cancel my reservation, is my gift box still valid?

In case of cancellation of your reservation, your gift box remains valid for a new reservation at our establishment Zannier Île de Bendor.

Can my gift box be extended if not used?

The extension of your Zannier Île de Bendor gift box depends on the specific conditions of the establishment. The boxes are valid for a determined period, but exceptions can be granted according to the availability and the policies in effect on Île de Bendor.

Can my gift box be exchanged for another service?

The exchange of your Zannier Île de Bendor gift box for another service is possible depending on availability and the establishment's conditions. Our boxes offer total freedom to choose among our exceptional stays, our gourmet breaks, or our wellness experiences, to be enjoyed at the rhythm of the Mediterranean on the island of Bendor.

Can I cancel my reservation made with a gift box?

The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. Our gift boxes can be used for stays, meals, or treatments at our Zannier Île de Bendor establishment.

Can I modify my reservation made with a gift box?

Modifying your reservation made with a gift box depends on the conditions of the Zannier Île de Bendor establishment.

Is there a cancellation period for gift box reservations?

The cancellation deadline for reservations made with a gift box depends on the conditions specified at the time of your reservation at our establishment Zannier Île de Bendor.

Is it possible to reschedule without fees with a gift box?

The date of your gift box can be postponed depending on availability and the conditions in force at the time of booking, at our establishment Zannier Île de Bendor.

Can I convert my gift box into a gift card?

Zannier Île de Bendor gift boxes cannot be converted into gift certificates. You can use them to book an experience at our establishment, such as a stay, a meal at one of our restaurants, or a spa treatment.

Are there special offers for events (weddings, Valentine's Day, Christmas...)?

For special events like Valentine's Day, Christmas, or weddings, Zannier Île de Bendor offers suitable gift boxes. Discover our online offers to find the ideal experience to give.

Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?

We offer gift boxes tailored to various occasions, such as birthdays or gatherings with friends, for unforgettable moments on Île de Bendor. You can choose from our exceptional stays, gourmet breaks, or wellness experiences to offer your loved ones a unique getaway at our Zannier Île de Bendor establishment.

Are the gift boxes offered official and guaranteed without intermediaries or commission?

The Zannier Île de Bendor gift boxes are official and guaranteed without intermediaries, offering you authentic experiences directly from our establishment.

Are the services included in the gift boxes identical to those consumed on site?

The services included in our gift boxes correspond to those offered on-site at Zannier Île de Bendor, thus providing an authentic and memorable experience. Each box is designed to allow you to fully enjoy the Mediterranean spirit and Provençal soul of our establishment.

Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?

The exchange of one service for another depends on the availability and reservation conditions of your gift box. Beneficiaries can choose a different experience based on the services offered on Île de Bendor, such as a massage or a facial treatment, at our Zannier Île de Bendor establishment.

Is it possible to pay for a gift box by bank transfer?

Payment by bank transfer is possible for the purchase of a gift box at Zannier Île de Bendor.

Is online payment secure?

Online payment on our website is fully secured to ensure the protection of your banking data when purchasing your Zannier Île de Bendor gift box.

Is payment via group or shared payment possible?

Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal when placing your order at our establishment Zannier Île de Bendor.

Are your gift boxes exclusive creations, specifically designed by your establishment?

Our Zannier Île de Bendor gift boxes are specially designed to offer a unique experience on our Provençal island, between discreet luxury and Mediterranean art de vivre. Each box allows you to enjoy a getaway, a meal, or a treatment at our establishment, for a memorable escape.

Is it possible to pay in installments?

The option to pay in installments is not mentioned as being available for the Zannier Île de Bendor gift boxes.

Is the payment deducted immediately upon ordering?

The payment for your Zannier Île de Bendor gift box is debited immediately upon ordering. You then receive your gift card by email in a few moments, perfect for last-minute surprises.

Can businesses pay via a specific payment method (administrative mandate, transfer...)?

Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at Zannier Île de Bendor.

Are payments processed by a certified provider compliant with security standards (PCI DSS)?

Payments made on our website are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at Zannier Île de Bendor.

When purchasing a gift box, do I keep the history of my orders?

Your order history is accessible in your customer account. There, you will find all the information regarding your purchases of gift boxes for Zannier Île de Bendor.

Do you offer payment via PayPal, Apple Pay, or Google Pay?

You can pay for your Zannier Île de Bendor gift box by credit card, PayPal, Apple Pay, or Google Pay.

Can I receive an invoice after my purchase?

After purchasing a gift box, you will receive an invoice by email. You can also view it in your customer account on our Zannier Île de Bendor website.

Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?

You can pay for your gift box by Visa, Mastercard, or American Express credit card. All payments are secure and processed directly by our establishment, Zannier Île de Bendor.

Can a promotional code be used?

You can use a promotional code when purchasing your Zannier Île de Bendor gift box. Check its validity and usage in our establishment's general terms and conditions.

What payment methods are accepted for purchasing a gift box?

For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You will receive your gift card by email in a few moments, perfect for last-minute surprises at Zannier Île de Bendor.

Do you accept vacation checks?

Vacation vouchers are accepted for the purchase of our gift boxes, according to the conditions of the Zannier Île de Bendor establishment.

Is it possible to add a personalized message to the gift box?

You can customize your Zannier Île de Bendor gift box by adding a message during your order, which will then be included with the box.

Can we add options to your gift box offers?

The gift boxes from Zannier Île de Bendor can be customized to your liking, with various options for each experience offered, whether it's for a stay, a gourmet meal, or a wellness treatment.

Do you offer premium packaging for gift boxes sent by mail?

You can choose a premium packaging to enhance your Zannier Île de Bendor gift set during your online order, to offer an even more memorable experience.

Can a gift box be customized for a special occasion (birthday, wedding...)?

You can customize your gift box with a message to mark a special occasion such as a birthday or a wedding. Each gift voucher provides access to an exclusive experience on Île de Bendor, to be enjoyed at the pace of the Mediterranean in our Zannier Île de Bendor establishment.

How do I request a refund for a gift box purchased online?

For a refund of your gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions of the establishment Zannier Île de Bendor.

If a paper gift box is lost, can you issue a new one?

In case of loss of your Zannier Île de Bendor paper gift box, a duplicate can be issued subject to availability. Your Zannier Île de Bendor gift box remains valid for a unique experience on the island of Bendor.

Can partially used gift boxes be refunded?

Partially used Zannier Île de Bendor gift boxes cannot be refunded. The vouchers can be used throughout the entire domain according to the wishes of their recipients, for stays, meals, or wellness treatments.

Is it possible to exchange a gift box for another of equivalent or higher value?

It is possible to exchange a Zannier Île de Bendor gift box for another of equal or greater value, according to the terms of use specified at the time of purchase. Recipients can thus choose the experience that suits them best on Île de Bendor.

Does the right of withdrawal apply to the purchase of a gift box?

The right of withdrawal does not apply to the purchase of a Zannier Île de Bendor gift box, as it is a service. The gift box is non-exchangeable and non-refundable.

Can I cancel a gift box that has already been sent by email or mail?

The cancellation of a gift box already sent by email or mail depends on the general terms and conditions of Zannier Île de Bendor. Gift boxes offer total freedom to choose an experience on the island of Bendor, whether it's a stay, a spa treatment, or an exceptional dinner. Each gift voucher grants access to an exclusive experience on the island of Bendor, to be enjoyed at the rhythm of the Mediterranean.

What should I do if the received box is damaged or contains an error?

If the gift box received is damaged or contains an error, a photo of the box is necessary to process your request quickly according to the conditions of the establishment Zannier Île de Bendor.

Can I get a refund for a gift box if I change my mind after purchase?

The refund of a Zannier Île de Bendor gift box depends on the general terms and conditions indicated on the box description page.

What happens if the recipient couldn't use the gift box before its expiration date?

If the beneficiary was unable to use the gift box before its expiration date, they will unfortunately no longer be able to enjoy it. We recommend checking the validity conditions at the time of purchase to know any possible extension options, at our establishment Zannier Île de Bendor.

Is a voucher issued if the gift box is not used?

In case of non-use of the gift box, you will be issued a credit voucher according to the validity conditions specified at the time of purchase, in our establishment Zannier Île de Bendor.

How can I redeem the cashback?

To use your savings, you will receive a gift card by email that you can present during your reservation or upon your arrival at Île de Bendor. This card can be used for stays, meals, or treatments at our Zannier Île de Bendor establishment.

What is the processing time for a refund after I make a request?

The refund deadlines for a Zannier Île de Bendor gift box depend on the establishment's conditions at the time of purchase. Each gift voucher offers complete freedom to choose an experience on Île de Bendor, according to the recipient's preferences.

I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?

Zannier Île de Bendor gift boxes are neither exchangeable nor refundable after purchase, in accordance with the general terms and conditions of sale.

Are there any dates excluded for gift boxes?

Yes, certain dates may be excluded for gift boxes depending on the establishment's availability. Please check the available dates during your reservation on Zannier Île de Bendor.

Is booking with a gift box subject to availability?

The reservation with a Zannier Île de Bendor gift box is subject to the establishment's availability. We recommend booking as soon as possible to guarantee your experience on Île de Bendor.

I've lost my password to log into my account, what can I do?

To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at Zannier Île de Bendor.

Do I need the gift box number to make a reservation with a gift box?

To book with your Zannier Île de Bendor gift box, have the number on it ready. This number is required to validate your reservation and fully enjoy your experience on Île de Bendor.

Can I use my gift box on the weekend?

The use of your gift box on the weekend depends on the availability of the establishment. You can book your dates with Zannier Île de Bendor to fully enjoy your experience.

Can I use my gift box on holidays?

The use of your gift box at Zannier Île de Bendor is possible on holidays, subject to the establishment's availability. For an unforgettable experience, we recommend booking in advance.

Can I freely choose my dates with a gift box?

The reservation dates with a gift box depend on the availability of the Zannier Île de Bendor establishment. You can choose your dates based on the available slots at the time of booking.

Can I book online with my gift voucher?

To book with your gift box, you can choose your dates directly with the Zannier Île de Bendor establishment. Reservations are made upon request, depending on availability.

Can I make a reservation by phone with my gift box?

Booking by phone with a gift box is possible according to the conditions of the Zannier Île de Bendor establishment.

Can I make a reservation by email with my gift box?

You can make a reservation by email with your Zannier Île de Bendor gift box by following the reservation procedures available on our website.

Is it possible to modify my gift box to a gift box of equal or lesser value?

You can exchange your gift box for a box of equal or lesser value, according to the conditions of the Zannier Île de Bendor establishment.

Does my gift box cover the entire service?

Your gift box covers the service indicated on your exchange voucher, but any additional charges or options are at your expense. You can enjoy this unique experience at our Zannier Île de Bendor establishment.

Is my gift box personalized?

Your gift box is personalized and bears the name of the beneficiary indicated at the time of purchase. It is valid for unique experiences on Île de Bendor, such as stays, gourmet meals, or wellness treatments. Make the most of your getaway at our Zannier Île de Bendor establishment.

Can my gift box be used all at once?

Yes, your Zannier Île de Bendor gift box can be used in one go. Check the establishment's conditions to confirm the terms of use.

Is my gift box valid in multiple establishments of a group?

Your Zannier Île de Bendor gift box can be used throughout the Bendor Island domain, according to the wishes of its recipient. You can thus enjoy our exceptional stays, our gourmet breaks, or our wellness experiences at our Zannier Île de Bendor establishment.

Is my gift box valid in only one establishment?

Your gift box is valid for an exclusive experience on Île de Bendor, to be enjoyed at the pace of the Mediterranean according to your wishes, at our establishment Zannier Île de Bendor.

Is an upgrade possible with an additional fee using my gift box?

Upgrading your room is possible depending on availability and the establishment's conditions. Gift box recipients can enjoy a unique romantic getaway in our port houses or our suites with sea views, on Zannier Île de Bendor.

Can someone else use my gift box?

The Zannier Île de Bendor gift box is personalized and reserved for its recipient. It can only be used by the person designated at the time of purchase, for a unique experience on our Provençal island.

Can an additional payment be requested on-site when using the gift box?

An additional payment may be required when using your gift box, depending on the conditions of the experience chosen at our Zannier Île de Bendor establishment.

Is an ID required upon arrival when using a gift box?

Upon your arrival at Zannier Île de Bendor, you may be asked to present an ID to validate your stay or experience.

Do you accept pets?

The presence of pets depends on the conditions of the Zannier Île de Bendor establishment.

How do I proceed with reserving my gift voucher?

To reserve your gift voucher, log in to your account on our website and follow the instructions. Recipients can choose their reservation dates directly with the Zannier Île de Bendor establishment.

Do I need to create a customer account to purchase a gift box?

It is not necessary to create a customer account to purchase a gift box. You can make your purchase as a guest and then offer an exceptional moment on Zannier Île de Bendor.

Is my gift card divisible? Can I use it multiple times?

Your Zannier Île de Bendor gift voucher can be used in multiple occasions, depending on availability and the establishment's conditions. This way, you can fully enjoy your experience on Île de Bendor.

What are the check-in and check-out times?

The check-in and check-out times for your stay at Zannier Île de Bendor are specified at the time of booking. This way, you can fully enjoy your getaway on this Mediterranean island.

What services are included in a gift certificate?

With a Zannier Île de Bendor gift voucher, you can choose from a variety of services, including exceptional stays, gastronomic experiences in our restaurants, moments of well-being at the spa, or unique activities such as ceramics workshops or perfumed getaways. These services can be used throughout the Zannier Île de Bendor estate, according to your preferences and availability.

What is the difference between a gift box and a free amount voucher?

A Zannier Île de Bendor gift box offers predefined experiences, such as lunch at the Nonna Bazaar restaurant or a spa treatment, while an open amount voucher allows you to freely choose a service from those offered on the island of Bendor, up to the chosen amount.

Are the terms of use clearly stated?

The terms and conditions of our gift boxes are clearly stated on our website. You can consult them before your purchase to know the details and usage conditions at our Zannier Île de Bendor establishment.

How do I use a gift box during booking?

To use your Zannier Île de Bendor gift box, book directly with the establishment by mentioning your unique code. The recipient can choose from our stays, restaurants, wellness treatments, or activities, according to their preferences and availability on Île de Bendor.

Can the gift box be transferred to a third party?

You can certainly give the gift box to another person. Simply indicate the recipient's name during the order process, or change the recipient via your customer account. Our Zannier Île de Bendor gift boxes are designed to be shared and offer exceptional moments.

Can the validity of a gift box be extended or renewed?

The extension or renewal of the validity of a Zannier Île de Bendor gift box is possible according to the conditions specified at the time of purchase, in our Zannier Île de Bendor establishment.

What should I do if I lose or do not receive the gift box?

In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you by email in a few moments, according to the terms of purchase, at our establishment Zannier Île de Bendor.

What is the validity period of a gift box?

The validity period of a Zannier Île de Bendor gift box is usually 1 to 3 years, depending on the type of box chosen. This validity allows the recipient to fully enjoy their experience on Île de Bendor, at the rhythm of the Mediterranean.

Are children allowed?

Zannier Île de Bendor welcomes children, but it is advisable to check the specific conditions of the establishment to ensure a family-friendly experience.

What happens if the recipient does not use the entire value of the gift card or exceeds it?

The Zannier Île de Bendor gift box is valid for a unique experience on Île de Bendor. If the recipient does not spend the entire value of the box, the remaining balance is lost. In case of exceeding the value, an additional payment is required according to the conditions of the Zannier Île de Bendor establishment.

Is the spa access private?

Access to the spa at Zannier Île de Bendor is included in certain gift sets, offering holistic treatments and sensory rituals for a unique relaxation experience.

What types of gift boxes do you offer?

We offer gift boxes for exceptional stays, gourmet breaks in our restaurants, wellness experiences at the holistic spa, or gift vouchers for moments of escape on Île de Bendor. These gift boxes are available in several categories to cater to all desires, at our establishment Zannier Île de Bendor.